Service Officers

John & Connie Bails

John D. Bails FMP, CWO3 United States Navy (Retired)

Dr. Constance T. Bails, Ph.D., SES (Retired)

Dr. Constance T. Bails, Ph.D., completed 37 years of Federal, Civil and Community Service in the field(s) of Training; Employee Development; Human Resources; and Equal Employment Opportunity. In 2007, Dr. Bails retired from the Federal Senior Executive Service (SES). During her career, she served as Manager of the Affirmative Action Program at the Philadelphia Naval Shipyard; Civil Rights Director for the Agricultural Marking Service, and Deputy Civil Rights Director for the US Department of Agriculture in Washington D.C. She holds a Bachelor’s Degree in Sociology; a Master’s in Adult Education; and a Ph.D., in Group Dynamics, Organizational Development,, Psychological Studies, from Temple University, Philadelphia, Pennsylvania. The focus of her Doctoral dissertation is Communication Skill Development, Group Dynamics, and Prevention of Sexual Harassment in the Workplace.

John D. Bails FMP, CW03, USN-RET, is a native of Norristown Pennsylvania. He served as Chief Warrant Officer, CW03, (Engineering) in the United States Navy; served two tours in Viet Nam on River Patrols, numerous deployments and Grenada Invasion. He was awarded the following Medals, Navy Achievement 2, Navy Unit Commendation 2, National Defense, Viet Nam Service, Republic of Vietnam Campaign, Good Conduct 4, Navy Expeditionary, Marksmen and Surface Warfare. After completing 24 years of Active Duty Service, he retired in 1994. He attended Strayer University and is a certified Facilities Management Professional (FMP). He is currently employed as: Real Estate Administration Manager; Facilities Management, for Fairfax Country, Fairfax Virginia. John simultaneously works as Chief Operating Officer for Renaissance Counseling and Training, a company founded by the Bails’ in Clifton, Virginia.

Dr. Constance T. Bails is also the Immediate Past President, of NARFE, Chapter 737, Fairfax, and Co-Chair, Service Officer along with her husband John.


GOALS: Our goals are to provide guidance, advice and training to assist Chapter Service Officers fulfill the, “Duties and Responsibilities as Chapter Service Officers. (please visit; www.narfe forms F-50 “Duties and Responsibilities: Chapter Service Officers” for details)

MISSION: Service Officers play a vital role in meeting the needs of chapter members and their families. Our mission as of the VFC Service Officers is to help Chapter Service Officers provide NARFE members, their families and survivors with assistance in contacting the Office of Personnel Management (OPM) concerning benefits and programs such as civil service annuities, survivor benefits, health insurance, life insurance and income tax withholding from annuities; Medicare, Social Security and Veterans benefits. We also, encourage Service Officers to reach out to membership in times of sickness and help or answer questions in times of need. .

As VFC Co- Service Officers we are available to help you accomplish the duties and responsibilities as Chapter Service Officer: we are constantly:

* Enhancing our partnership with OPM for more information and coordinate, an OPM increased presence at various chapter meetings.

*• Encouraging Chapter Service Officers to attend NARFE VFC and National Conventions to support NARFE at the State and National level. And, take advantage of opportunities to learn more about service information, networking and to share ideas and best practices.

* Working with NARFE headquarters to stay aware and pass on information as it pertains to SERVICE for our membership.

Specifically, Service Officers:

#1: Meet the practical needs of chapter members

#2: Facilitate liaisons between members and OPM

#3: Help expedite applications for benefits

#4: Help members obtain information about the Federal Employees Health Benefits Program (FEHBP) and Medicare

#5: Help members obtain information about programs of other agencies

We look forward to hearing from you! Please feel free to contact us at 703-802-7344, or e-mail or

R/ John & Dr. Constance T. Bails, Ph.D.


WELCOME TO THIS SERVICE WEBSITE. Click on items of interest; if you wish hard copies, download and print them when you need them.

NARFE–Steps for Survivors 2007

[To gather information only – Do not send them to OPM}

Steps for Immediate Survivors/Executors

Application for Death Benefits. (CSRS)

Application For Death Benefits, Federal Employees Retirement System. (FERS)  (This was a dead link on the site – so I could not download it.) [Sample of death benefits forms. Fill in the one that applies to you and file it away. OPM will send a numbered form later when needed.]

Be Prepared for Life’s Events 
A NARFE Guide For Federal Employees and Annuitants.
[Copies are also available from your local NARFE Chapter.]

Federal Life Ins

Application for Death Benefits
[A sample insurance claim form. Fill it in and file it away.
OPM will send a numbered form when needed.  Be aware that any payment of $5,000 must be distributed via a Money Market Account. The Money Market Account form is included with the claim form above.]

Speaker’s Bureau and Topics for Chapter Programs

Avoiding the Most Common Elder Scams and Frauds A survey of elder scams and frauds compiled from some of the latest available information. Many of them are funny, unless they have just happened to you. If it’s too good to be true, it likely is not true.

How Long to Keep Your Important Records and Papers What records and papers are important? This offers an efficient personalized system for preserving and safeguarding important family papers, as well as incentive to destroy and discard the other stuff.

How to Get Out of Debt and Stay Out of Debt Debt can be particularly crushing and depressing to anyone of any age. Here are the most common mistakes to avoid, and the most common remedies to avoid future indebtedness.

How to Manage Life for Your Own Personal Safety Simple ways you can minimize the likelihood of household accidents, of being a crime victim, of common auto accidents, and of injury from falls. A survey of devices and services, to call for help, is also included.

Lowering Your Risk of Identity Theft Seven ways for average people to take actions that will lower their personal profile and their risk of identity theft. The presentation ends with detailed counter-measures if one’s identity is compromised.

Preparing for Care-giving This increases awareness of how we all are involved in a network of giving and receiving care. Living independently and ageing in place is what most people prefer; but there are four good reasons for resorting to residential care. Care-giving is not an emergency, but a personal life choice.

Signs of Elder Abuse / Standards of Elder Care Twelve signs of elder abuse; twelve standards of elder care; and what to do in the most often encountered situations. The emphasis is not only on consciousness-raising but also upon effective intervention.

Understanding Your Need for a “Survivor Kit” (updated in 2007) What will loved ones need to know in an emergency or other life event? A kit for them should be assembled and updated annually. This is a consideration of what a wise person does now for those he or she loves.


Service Officer Training Guide2012

VFC Service Centers 2008

 Virginia’s Advanced Medical Directive Form.
[To express in writing your wishes for final care]

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